Warranty Terms & Conditions

Thank you for choosing Torexo. We are committed to providing high-quality products and exceptional customer service. Please review the following warranty terms carefully.

Warranty Coverage

Torexo provides a standard warranty on all projectors against manufacturing defects. This covers the repair or replacement of defective parts at no additional cost, subject to the conditions outlined here.

Any issues related to the following internal components will be covered:

Motherboard
Focus glass
Speaker
Rear glass or mirror
LED (Lamp)
Fan
Heating sensor
IR sensor

Please ensure that the projector has not been physically damaged, mishandled, or tampered with, as such cases may void the warranty.

Warranty Duration

The warranty is valid for a period of 1 year from the original date of purchase, unless specified otherwise. After the warranty period expires, any repairs or services will be at the customer’s expense.

What's Not Covered (Exclusions)

Accessories are not returnable or refundable. Damage from normal wear, tear, or customer misuse is not covered.

Dust-Related Issues

Over time, accumulated dust inside the projector can block ventilation and settle on key components like the LCD, eventually leading to LCD burn or discoloration. This typically occurs when the projector is not cleaned or maintained regularly. Preventive cleaning and proper care are essential to avoid such damage.

Cleaning Charges: Issues caused by dust accumulation are not covered by warranty. Cleaning charges are ₹500.
Exception: No cleaning charges will be applied if the dust issue occurs within 2 months from the date of delivery.

Spots and Patches (Black, White, Brown, Blue)

These often develop when the projector is used for extended periods without proper breaks or cooling intervals. Continuous operation without rest can lead to overheating, which may damage sensitive internal components such as the polarizer and LCD panels.

Power Board / No Display Issues

External Factors & Software

Damage from power surges, voltage fluctuations, mishandling, or software tampering is not covered. We strongly recommend using a surge protector.

For optimal performance, do not update preloaded apps (Netflix, Prime Video, etc.). Warranty does not cover issues related to non-working apps after an update. App functionality is the user's responsibility.

OTT Support: Please note that we cannot guarantee support for all OTT (Over-The-Top) streaming platforms on all projector models.

Connectivity

Interoperability issues with screen mirroring, Bluetooth, or Wi-Fi on certain mobile devices are not covered under warranty.

Customer Responsibilities

Regular Maintenance: You are responsible for routine maintenance as outlined in the user manual, including cleaning the air filters and ensuring proper ventilation to prevent overheating.

Proper Usage: Use the projector in a controlled environment, away from extreme temperatures, humidity, or physical impact.

Warranty Claim Process

To initiate a claim:

Visit our official warranty portal: torexo.in
Contact support at support@torexo.com.
Provide proof of purchase and the serial number.
Describe the issue in detail.
Follow troubleshooting steps provided by our team.

Shipping Charges

Torexo will assist in arranging pickup. However, the customer is responsible for paying shipping charges for both pickup (to Torexo) and return (back to the customer), even if the reported issue is not found upon inspection.

Accessories Warranty Terms

The warranty for accessories (only Remote and Cable) is valid for 1 month from the date of purchase for replacement.
If any damage is found on the accessories, repair or replacement will be chargeable with minimal fees.

7-Day Replacement Policy

A replacement period is available within 7 days from the date of delivery.

If a genuine issue or manufacturing defect is found, we will arrange for a replacement unit at no extra cost.
If no issue is detected and the projector is found to be in proper working condition, the same unit will be returned to the customer. In this case, two-way shipping charges will be applicable.

7-Day Upgrade Policy

An upgrade option is available within 7 days from the date of delivery.

Condition with Issue:

The upgrade option is applicable only if an issue is found in the original unit.

Condition without Issue:

If a customer is not satisfied with the projector’s quality or performance and wishes to upgrade, we offer this option as a resolution.

The customer can upgrade to a higher model by paying the price difference between the current model and the desired model.
In addition to the price difference, shipping charges will also be applicable and must be paid by the customer.

Note: The replacement/upgradation option is not applicable for Flipkart customers; they must contact Flipkart directly. Any issues with missing parts, damage, or used items received from Amazon/Flipkart must be reported to the respective channel.