1. Shipping Coverage
We ship projectors and accessories across all major locations in India.
2. Delivery Time
Estimated delivery:
- 3–7 working days for metro cities
- 5–10 working days for other locations
Delays may occur due to:
- Weather
- Festivals
- Courier issues
- Remote pin codes
3. Shipping Charges
- Shipping charges (if any) will be shown at checkout.
- Free shipping offers may be available on selected products.
4. Order Tracking
Users can track their shipment using the courier partner’s tracking portal.
5. Damaged / Tampered Delivery
If you receive a parcel that is:
- Open
- Damaged
- Tampered
Do not accept the package.
Report immediately to customer support.
6. Failed Delivery Attempt
If the courier cannot reach you after multiple attempts:
- The package may be returned to us.
- Additional shipping charges may apply for reshipping.
7. Incorrect Address
Torexo is not responsible for delays due to:
- Incorrect address
- Wrong phone number
- Incomplete information
Re-delivery charges may apply.